TIMEBANK MEMBER POLICIES
REVIEWED BY MEMBER POLICY REVIEW COMMITTEE MEETING 2/12/08
APPROVED BY TIMEBANK BOARD OF DIRECTORS 3/11/08

DEBIT LIMIT POLICY:
ORGANIZATIONS
When an organization accrues a -400 hour balance a conversation will be initiated by the Timebank. Topics of the conversation will include specific suggestions to the organization of ways they can earn timedollars. The goal of the conversation is to encourage the reciprocity of all and to encourage organization to resume earning timedollars thus contributing to the overall effectiveness of the Timebank. If the organization reaches -500 hours without an attempt to earn timedollars they will be cut off from receiving services from Timebank members until they resume providing services to other Timebank members. Once the organization is earning timedollars they may spend timedollars.

INDIVIDUALS
If an individual accrues a -10 hour balance a conversation will be initiated by the Timebank. The purpose of the conversation is to check in with the member.
If the individual is having any type of health problems or is requiring more assistance then they can give, the caller will attempt to set up those matches for the member.
If the individual is unsure of the skills they can offer, the caller will make suggestions and assist with matching to give the member the opportunity to acknowledge and use their skills.
If the individual is not receiving requests for their offers the caller and the member will review the member's offers and attempt to make matches or adjustments the individual's offers if necessary.

MEMBER RENEWAL POLICY:
If a member has had 0 transactions within 6 months they will be contacted by the Timebank. The member renewal process is used as an opportunity to check in with members and assess how the Timebank is working/not working for them.
If they are reachable, their offers and requests will be reviewed and adjusted if necessary. The member will be given some options of ways to become active again. These suggestions may be opportunities to offer their particular skills or opportunities to receive services they have requested in the past.
If the member is unreachable after phone attempts, email attempts, and attempts through the mail the member will be deactivated and their offers and requests removed.

MEMBER FEES/DONATIONS POLICY:
The Timebank will ask for Organization member fees annually. There is no fee for an individual member.
The Timebank will send out a fundraising/donation mailing annually to all members.

NEW MEMBER POLICY:
New members will be contacted within one month of activation to check in regarding how they are doing with exchanges and if they are experiencing any difficulty.

TIMEBANK CHARGING TIMEDOLLARS POLICY / TIMEDOLLAR DONATIONS:
The Timebank will have a sheet for timedollar donations at all Welcome Events.
At events that provide service (ex. Tax help) the Timebank will charge timedollars to attend.

MEMBER IDS/MEMBER REFERENCE REQUEST POLICY:
The Timebank will not provide or require member ids.
If a member requests a reference from a coordinator on an individual, the coordinator will share whether the individual has performed that particular service before.
Ex. A member calls a coordinator asking for a reference for a painting offer. The coordinator would tell the member yes, that person has done many painting jobs or no, that person has not yet answered a painting request.
If the member wants a more in depth reference than above, the person wanting the reference will ask the person offering the service to provide their references. The person requesting the references would then contact the references if appropriate.

If a member receives complaints they will be tracked through coordinator notes in the member's profile. This will be used to monitor the member if necessary and look for patterns.

SCOPE OF MEMBER POLICIES:
Member policies are universal covering all Timebank geographic locations. If exceptions present themselves, ex. Timebank store, a specific policy for the exception may be proposed. The Timebank Board of Directors will approve or deny the proposed policy.

BACKGROUND CHECK ISSUES:
Due to philosophical questions, cost, and the logistical requirements of managing member's social security numbers it was suggested that:
Organizations requiring higher level background checks take the lead in initiating and fulfilling their needs and requirements.
The Organization could send out an email explaining that the people associated with their organization need a higher level of service and require a higher level background check for members offering service to that specific population.
The Organization could explain why this information is needed in a broadcast email (vulnerability, safety, etc).
Timebank members wanting to provide services to this population would volunteer to complete the higher level of background check required by the participating organization. The Organization requiring the more extensive background check would be responsible for collecting and protecting Timebank members required information (social security numbers).

ADDITIONAL POLICY ITEMS

CLASSES OR OTHER GROUP ACTIVITIES:
A teacher of a class or workshop will need to abide by the general rule that everyone's time is valued equally. Thus, if a teacher has multiple students in a class, all paying time dollars to attend, the teacher may take time dollars equivalent to prep and teaching time and will donate excess time dollars to the host organization (if the class is in a space belonging to a member organization or has been organized by a member organization), the Timebank, or an organization of the teacher's choosing.
For example, Mary teaches a Spanish class for one hour. She prepares for the class for one hour. Ten students attend, paying one time dollar each. Mary takes two time dollars - one for preparation time, one for teaching time. The remaining eight time dollars go to the Timebank or the host organization.